Some of Our Customers’ Testimonials
Thank you for your effort especially for the last minute arrangements with an additional teacher and several students. You did so well and when I called the parents after the trip, they said the boys enjoyed themselves. The boys only have good things to tell their parents. I believed the trip has changed their initial perception of China. We will definitely keep Golden Travel Services(GTS) in mind for our next trip to China. Thank you for all the added details to ensure that the boys are well-adjusted. Thank you for calling us during the trip to assure us and ensure that the guides/ tour leader do their job well.
All of us were a little tired after the trip, other than that we are well and fit. In fact, some boys went back to school on Monday. I guessed they were eager to share with their friends and teachers about their trip in Suzhou. Your advice throughout the detailed planning is deeply appreciated. I enjoyed working with you, hope you do too:)
Your tour leader Mr Lim Chee Beng was excellent. When he found out that the teachers were up at 4 am to check on the boy who had fever, he took an initiative to follow up when we were tired. When we were approached by a few rude tourist who insisted that the boys tell them where they are from and wanted to tug their backpack to read the labels, he came forward as soon as I did. When the boys complained to him about certain incidents, he tries his best to help. A boy was constipated and he ensures that he drinks lots of water and even bought a banana for him. He ensures the boys keep warm too. His vigilance and dedication makes the boys feel safe.
The tour guide in Suzhou “米霞” was very good too. She advised the boys not to spend at certain spots as she believes that the products are over priced. She also warned the boys of slippery stones at a historic site. Being an ex-teacher, her explanation was excellent, clear and tuned to the level of understanding of our boys. She ensures that boys are paying attention before she starts. She is meticulous and the boys likes her:) Please convey our gratitude to the both of them.
Thank you for everything that you have done for us. I congratulate you on doing such a tough job and doing it so well.
Dear Ms Chng & Mr Ding,
Appreciate your arrangement for Maha Bodhi School’s Basketball Exchange Tour 2008 to Xiamen from 4 June to 9 June 2008. Note the following:
1) The tour guide we were assigned, Mr Chew Chee Rong (my best translation as we only have his Chinese name) had made our stay very pleasant. This was his first tour group with so many young boys. He gave much fatherly advise from the instance we sat foot onto the tour coach. Simple advise like when taking bath they had to have their shower curtains ends in the bath tub etc were dispensed. After observing that our kids liked water melons he bought a big water melon as an added item for dinner. At one of the training days he bought bananas. To suit the Children’s Diet one of the lunch was at MacDonals and he had to make special arrangements to get buns for one of our kids who was a vegetarian. He shared his views about relationship between China and Taiwan with the pupils, frequently highlighting to pupils the appropriate “slogans” along the coastal highway facing Taiwan. He also gave good reviews of all the cultural sites we visited. Requests were granted within means. Mr Chew is indeed a good tour guide.
2) The main co-ordinator Kang Wen worked hard to ensure that we had everything ready for the trip at your end. After our confirmation the airlines sent out a circular to increase the fuel charges which will mean an increase in tour fare. She was able to submit the necessary paperwork for us to keep the fare status quo. Before she left to lead a group overseas she handed to me the necessary documents and banner for the trip. The one point of contention was that Xiamen Sports School could not arrange for the correct age group of the boys in the opposing team to play against ours.
3) Ms Soh Ai Teng who took over from Ms Kang Wen had to handle two last minute withdrawal and she did it to the parents’ satisfaction. All my last minute queries were also attended to.
4) Mr Ding and Ms Chng though Senior Employees in your firms for your part in taking the time to meet us. Especially Ms Chng who had to be at the airport early in the morning to help us with the necessary documentation.
On behalf of pupils, our basketball coach, our team leader and the two parents, I thank all for arranging a trip where most went well and we arrive back safely.
Goh Koon Heng, Teacher in charge – Basketball
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